Policies
Satisfaction Guarantee
We are confident that we can provide a successful, stress-free, and economical consulting solution. However, we know that we might not always live up to every client’s expectations.
If after two sessions of a minimum 1-hour each and two unique tutor Analysts, you or your student is not satisfied—for any reason—you will not be expected to pay a penny.
Scheduling and Tutor on Call (TOC)
A regularly invoiced session must be scheduled at least 24 hours in advance. A session may be requested less than 24 hours in advance, Tutor on Call. If available, the Client will be billed at their normal rate plus a surcharge of $20 an hour.
Cancellations
An appointment may only be canceled if confirmed directly with the tutor Analyst or Manager. The client may cancel any appointment 24 hours in advance of the scheduled time without penalty. Appointments cancelled less than 24 hours in advance will be billed as a “Missed Appointment.”
Missed Appointments
A missed appointment is any appointment not canceled or rescheduled 24 hours prior to the scheduled time. The customer will be billed for one hour at their normal rate. Failure of the student to be present at the meeting location within 15 minutes of the appointment will be billed as a cancellation.
Client Invoice
Billing begins at the scheduled time (provided that the tutor Analyst is present). Clients are charged by the hour in five-minute increments. Clients may also be invoiced for time that the tutor Analysts spends on activities for the benefit of the student even if the student is not present. Some examples include but are not limited to:
- The Analyst edits a paper at his/her residence
- The Analyst reads a novel to present to the student
- The Analyst prepares extra coursework for the student to complete during a session
The minimum charge per each unique one to one session is 1 hour.
Payment
The preferred method of payment is credit card (Mastercard, Visa, Discover, or AMEX). This credit card will be charged on the 5th and 19th of each month. The client may receive invoices by e-mail, request bi-monthly mailed invoices, or a consolidated, mailed end of month invoice.
A surcharge may apply for all invoices paid later than fourteen business days after its postmark (for invoices sent through the United States Postal Service) or fourteen business days after it has been e-mailed to the Client. This surcharge is not to exceed $1 a day or the amount limited by applicable law.
Under no circumstances should payment be handled through the tutor Analysts.
Service Area
General Academic does not generally charge an additional fee for the Analyst’s travel time and expenses incurred if the session location falls within the 610 Inner Loop. If the location falls outside of this area then a nominal surcharge may be applied. This surcharge will be jointly determined between the Client and Consultant/Manager.